Empowering Access to Justice Through Technology

by Andre Davison (Follow us on LinkedIn)

The Harris County Robert W. Hainsworth Law Library in partnership with the Texas Legal Services Center is excited to announce the opening of the Texas Legal Services Center Kiosk at the library. The kiosk, a cornerstone of the Virtual Court Access Project, represents a significant leap toward a more accessible and equitable justice system. The Texas Legal Services kiosk was funded by a generous grant from the Texas Access Foundation. The Texas Legal Services Center and the Hainsworth Law Library collaborated to develop an innovative space that uses technology to bring information and services to communities that need them most. In this blog post, we explore the multifaceted impact of this initiative, emphasizing the critical role technology plays in ensuring justice is within everyone’s reach.

Empowering Communities Through Technology

The Texas Legal Services Center Kiosk program, currently in its pilot phase, are a beacon of hope for communities across Texas. Through strategically placed kiosks, residents gain access to a wealth of legal resources, bridging the gap between their legal needs and the often-complicated legal system.  The residents of Harris County rely on the Hainsworth Law Library for their legal information needs. Our mission is to provide all of our patrons with access to relevant, current, accurate, and practical legal information. In addition, we offer services that support equitable access to justice like free notary services, free access to electronic legal research databases, and free continuing legal education classes. The Harris County Robert W. Hainsworth Law Library has seen an average of over three thousand in-person visitors a month in 2023. In addition, in 2023 we have had an average of over eighteen thousand visitors to our website.  The Texas Legal Services kiosk will allow the Hainsworth Law Library to expand services to the residents of Harris County who could utilize the space to access the following:

1.  Virtual Courtrooms:

One of the project’s cornerstones is the ability to connect residents with virtual courtrooms. By providing free virtual court kiosks equipped with headphones and private spaces, the initiative eliminates common barriers. Residents, including those who are self-represented, can participate in hearings without the logistical challenges of transportation, childcare, or time off work. Many lower income Texans also lack reliable Internet connectivity; access to a computer that isn’t a cell phone may be an issue as well. Participating in a court proceeding on a mobile device can be stigmatizing for self-represented litigants, and cell phone appearances, with their smaller screens and frequent notification interruptions, are often less than ideal. Attending virtual hearings from the privacy and convenience of a kiosk resolves these issues.

2. Expert Assistance at Your Fingertips:

The kiosks offer more than just access to virtual courtrooms. Virtual Court Navigators (VCNs) are available via phone or chat to assist users in navigating technical challenges. These knowledgeable professionals guide users through the process, from turning on microphones to scanning and submitting evidence, ensuring a seamless virtual court experience.

3. Education and Legal Aid:

Beyond virtual courtrooms, the kiosks serve as hubs for legal education. Users can delve into a comprehensive collection of educational materials, empowering them with knowledge about their legal rights and procedures. Users can access the Texas Law Help (TLH) Live Chat Service on the kiosk. The Live Chat Service connects users with a TLH law student, attorney, or paralegal in real time. The TLH Center staff can help users better understand legal information, and, in some cases, TLH Center staff attorneys can provide free legal advice for those who qualify. Additionally, the kiosks provide access to legal aid directories, enabling users to find legal help clinics and learn how to choose and hire a lawyer.

The Impact on Access to Justice

The benefits of remote hearings, facilitated by initiatives like the Texas Legal Services kiosk, are profound. Judges report increased access to justice, with remote hearings offering unparalleled convenience. Litigants, witnesses, and court stakeholders, particularly in family-related cases, find it easier to participate, especially in sensitive situations where physical proximity might be uncomfortable.

Transportation challenges, a significant hurdle for many, are mitigated. The kiosks ensure that individuals don’t miss court appearances due to long commute times or lack of transportation. This ease of access not only expedites legal proceedings but also prevents unjust outcomes, such as evictions, that could have been avoided with easier access to the court system.

Karen Miller, Executive Director for the Texas Legal Services Center, aptly summarizes the initiative’s purpose: “The easier that we can make it for people to be able to access the courtroom and participate in the legal proceedings that affect their lives, I think that’s our responsibility.”

A Future of Inclusive Justice

The Texas Legal Services kiosk at the Harris County Robert W. Hainsworth Law Library is a testament to the transformative power of technology. By breaking down barriers, initiatives like this create a more inclusive legal system where justice is not a privilege but a fundamental right. As technology continues to advance, so too will our ability to ensure that our patrons, regardless of their circumstances, can access the justice they deserve. Together, we pave the way for a future where justice knows no bounds.

(This post was previously published in Ex Libris Juris Blog: Empowering Access to Justice through Technology — Harris County Robert W. Hainsworth Law Library)


Notes Between Us (NBU) is a blog about conversations and topics of interest to the writers. The writers are expressing their personal opinions solely. The essays represent their personal beliefs and not those of their workplaces or any organization they are associated with.